We all have things we want in life. The route to success is to take the things that we dream about and wish for, and turn them into reality. This 8 hour course will lead participants through thinking, planning, and taking action on the things they really want. They will learn ways to ensure that they get where they want to go in life. (Course Outline).
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. In this 8 hour workshop, participants will learn how to make the most of their time by getting a grip on their office space, organizing their workflow, learning how to use their planner effectively, and delegating some of their work to other people. (Course Outline)
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This 16 hour course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. (outline)


Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully. (outline)


Teamwork is essential in any successful enterprise,and to have effective teams, an organization must be comprised of individuals who pride themselves on being great team players. Many of us consider ourselves to be team players, but are we really? Do we know what that takes;and what managers consider to be the qualities that make a person a team player, or that make a good team player a ‘great’ team player? Everyone brings their own skills and strengths to the table; understanding howto use those skills within the context of a team is vital to help an organization succeed.